FAQ

1. Delivery times

Our creations are shipped within 1 to 3 business days.

Delivery times in Europe vary between 3 and 7 working days depending on the destination.

2. Shipping costs

Fees are calculated at checkout based on your address.

Delivery is free from a certain amount, depending on current offers.

3. Payment methods

Payments are 100% secure.

We accept bank cards and methods offered at checkout.

Payments are made in Euro (€) only.

4. Returns and exchanges

You have 14 days after receipt to make a return.

The jewelry must be unworn, intact, and in its original packaging.

5. Refunds

Once the returned jewelry has been checked, the refund will be made within 7 working days via the same payment method.

6. Manufacturing and origin

Our pieces are chosen for their elegance and symbolism.

Some are inspired by ancient know-how, such as gold filigree.

7. Personalization

Would you like a piece of jewelry adjusted or personalized? Write to us.

Some parts can be adapted to your request.

8. Location

JuyeilOr is based in Marnes-la-Coquette (France).

Our jewelry is shipped from the European Union.

Would you like some support for a gift? A symbolic piece?

We are at your disposal: contact@juyeilor.com